Shipping policy
At Merchpublic, we strive to make your shopping experience smooth and enjoyable from the moment you place your order until it arrives at your doorstep. Every order is handled with care, and we keep you informed throughout the entire process.
Free Shipping
We are happy to offer free standard shipping worldwide on all orders, with no minimum purchase required.
Delivery Time
- Orders are processed within 1–3 business days.
- Orders placed after 12:00 PM (PST) will be processed on the next business day.
- We ship worldwide. After dispatch, delivery typically takes 3–7 business days, depending on your location.
- The estimated total delivery time is approximately 4–10 business days.
Please note: Processing times may vary due to order volume or product availability. In some cases, fulfillment may take longer than expected. We appreciate your understanding and will notify you of any delays.
Tracking Your Order
Once your order has shipped, you’ll receive a tracking number via email within 1–2 business days.
You can use this tracking number to follow your shipment through our website or the courier’s tracking page.
Address or Order Changes
- Any changes to your shipping address or order details must be requested within 6 hours of placing your order.
- Approved changes may require an additional 1–2 business days for processing.
To request a change, please contact us at support@merchpublic.com, including your order number and updated information.
Issues with Tracking Numbers
Tracking details may take 1–2 business days to update after shipment.
If your tracking number does not work within 3 business days of receiving it, please contact our support team at support@merchpublic.com for assistance.
Missing Items
If any items are missing from your order, please notify us within 48 hours of delivery.
We’ll investigate the issue and work with you to resolve it as quickly as possible.
Late Deliveries
If your order is delayed beyond the estimated delivery timeframe, please contact us within 2 business days so we can check the shipment status with the carrier and assist you further.