Returns and Refunds

Please carefully review your order details, including size, design, quantity, and other specifics before confirming your purchase. Due to our commitment to processing orders promptly, we cannot accept returns or exchanges for issues related to incorrect selections such as item type, size, design, or address.

If you realize you’ve made an error, you have 6 hours from the time of order placement to cancel and reorder correctly. If you have any questions before placing your order, feel free to contact us. Ensuring your satisfaction with your purchase is our top priority.

Canceling Orders

You have a 6-hour window from the time of order placement to cancel your order. After this period, your order may be in processing or shipping stages.

Please be aware that a 10% cancellation fee of the total order value will apply. To cancel your order, please contact us at [email protected].

Return Window

You have 30 days from the delivery date to return an item. After this period, the order will be considered accepted, and refunds will no longer be issued.

Eligible Conditions for Returns

  • Item arrived damaged or broken
  • Received item differs from what was ordered
  • Size or material does not match what was ordered
  • Incorrect product was delivered
  • Product description does not match the item received

Condition of Returned Items

  • Items must be in their original condition and packaging
  • Items must not have been worn, washed, or altered
  • Defects must be due to our error
  • Original tags must be attached
  • Minor issues like stray threads are not eligible for returns

Required for Refunds

  • Shipping label/receipt
  • Proof of purchase
  • Evidence of defects
  • Relevant email screenshots

Return and Refund Process

  • Email your refund request and documentation to [email protected].
  • Our Customer Service team will review your request and respond within 2-3 business days. Make sure email notifications are enabled.
  • We will provide specific instructions based on your case.
  • Note: Refunds will be processed once we confirm that your return is eligible.

Return Shipping Costs

Customers are responsible for return shipping costs, which will not be deducted from your refund.

Refund Processing Time

Once we receive your returned item, please allow up to 2 business days for processing. You will be notified via email, and a full refund, including any original shipping fees, will be issued promptly.

Awaiting Your Refund?

  • Verify your bank account details.
  • Contact your credit card company, as processing times can vary.
  • Typically, it takes 10-15 days for the refund to appear, depending on your card provider’s policies.
  • If you still haven’t received your refund after following these steps, please email [email protected]. We will aim to respond within 2-3 business days.

IMPORTANT NOTES

  • Our return policy is valid for 30 days from the delivery date. After this period, orders are considered accepted, and refunds will not be issued.
  • Returns and exchanges are only accepted within the 30-day window. There are no additional fees for returns except for return shipping costs, which are the customer’s responsibility.
  • We are not responsible for returns lost or damaged during transit or those made without proper communication.